Community Health & Accountability Delegate - Lebanon

The purpose of the CEA Delegate is to ensure implementation of Norwegian Red Cross’s( NorCross) International Strategy at country level through programme support to the National Society( NS). The CEA Delegate is responsible for ensuring technical assistance, results-based project management and relevant coordination with Movement partners to support the NS in line with established project agreements and project plans. The CEA delegate ensures sound technical quality of the projects in line with established technical standards and best practices and ensures that NorCross programme support is based on regularly updated humanitarian needs analysis in line with established practices.

The purpose of the CEA Delegate is to:

• Ensure quality CEA technical leadership and guidance.
• Operationalize LRC’s commitments on Community Engagement and Accountability.
• Contribute towards enhancing community resilience towards humanitarian crisis.
• Provide advice to and promote quality/accountability within programs.
• Apply systematic and innovative approaches for two-way communication, community participation and feedback mechanisms.
• Support the operationalization of CEA in emergencies.
• Provide specific CEA technical support to the implementation and management of the Pilot Partnership Program (PPP) Project (ECHO funded).

* Candidate will travel extensively in Lebanon to project locations.

Strategic responsibilities:

• Ensure that Norwegian Red Cross supported projects are designed and implemented in line with established technical standards and project management methodologies.
• Support LRC project teams in thematic frameworks and relevant CEA technical standards and support the operationalization of those standards.
• Contributes proactively with LRC and PNS technical teams to Norwegian Red Cross global efforts to establish and operationalize technical standards in Community Engagement and Accountability.

Operational responsibilities:

Mainstreaming CEA in Programming:

• Provides support to LRC t roll out CEA initiatives in line with the country operational plans, building on the Movement CEA Commitments, the Global CEA action plan and the regional CEA roadmap and training package.
• Provides CEA support to the development of LRC’s CEA Strategy and its implementation across sectors in close coordination with Movement Partners, to ensure effective integration and linkage of CEA with other cross-cutting aspects – such as PGI, Youth and Branch Development.
• Build a shared understanding and knowledge of CEA among LRC, volunteers and Norcross in Lebanon as a methodology of implementation.
• Ensure harmonization of CEA interventions within and across sectors to improve mainstreaming of best practices and integration into standard operating procedures (SOPs), processes, plans and proposals.

CEA Capacity Enhancement:

• Provide guidance on the setting up and management of an appropriate mix of communication channels, suitable to the local context and cultural practices, ensure LRC teams have the support and technical skills required to provide timely, relevant, and accurate information to people and communities.
• Train and build the capacity of LRC, to strengthen their CEA preparedness capacity, tools, guidance and standards using the Red Cross Movement CEA guidelines and training package, and in line with Country Operational plans.
• Provide technical support to LRC in conducting qualitative and quantitative data collection and analysis, to support evidence-based activities and demonstrating the impact of CEA on the quality and effectiveness of programming.
• Support programme teams to increase levels of engagement and accountability to communities, including within emergency operations, through the establishment of appropriate feedback mechanism, information sharing methods and participatory processes.
• Provides CEA technical support and guidance throughout Norcross the project cycle.

OPERATIONAL RESPONSIBILITIES

Monitoring & Reporting

• To collaborate with the Planning, Monitoring, Evaluation and Reporting (PMER) teams within LRC and Norcross, to ensure the inclusion of CEA in key processes and activities related to longer-term planning across.
• To co-ordinate CEA activities, including monitoring across projects, producing both progress and situational reports to inform service decision making.
• Ensure preparation of accurate and timely operational analyses and monthly operational highlights on CEA for Lebanon Country Office, as well as deliver inputs for tertial and annual reports.

Project specific

• Provide technical support to sectors engaged in the PPP Projects for effective integration and linkage of CEA across programmatic pillars.
• Coordinate with German Red Cross and IFRC for the joint implementation of the PPP Project.
• Provide CEA technical support in the implementation of NorCross supported PPP project and ensure standardization and quality assurance towards activities outline in the project.
• Perform any other work-related duties and responsibilities that may be assigned by the line manager.

Co-ordination & networking

Norcross

• Coordination with Country Program Manager for Lebanon and provision of CEA technical support in relation to NorCross supported projects.
• Engage with the Regional Health Delegate, Regional Finance Manager and Results Management Coordinator at NorCross Regional Office, to ensure consistent accountability towards NorCross rules and regulations, guidelines, and deadlines.
• Regular communication with CEA focal point and relevant colleagues at the Program Support Team, HQ.

LRC

• Coordination with LRC Medico Social Sector, DRR, Planning Section, procurement and finance teams.
• Participates in CEA coordination within the technical working group of LRC to improve efficiency and greater impact.

Partners

• Maintain ongoing relationships and collaborations with key partners, sharing updates and Identifying opportunities to build internal and external networks.
• Attends relevant LRC and partner meetings

Mission specific responsibilities

• Supports LRC interventions to incorporate CEA as a methodology throughout the project cycle i.e. carries out needs assessments, quality assures project design, monitoring, and evaluation plan, and provides CEA technical support and guidance throughout.
• Strengthens NorCross’s portfolio in mainstreaming CEA into primary healthcare and health emergencies (epidemic/pandemic preparedness and response) including baselines, assessments, guidelines, and SOP (standard operating procedures) development, procurement planning, capacity building, monitoring, and reporting.
• Train and mentor relevant LRC teams on the operationalization of CEA.
• Conducts monitoring and analysis of data across projects and reports on implementation and recommendations for future implementation.

Formal Competence

• Relevant university education in social sciences/behavioural/communication sciences/anthropology or an equivalent of qualifying experience
• At least 5 years working experience implementing social behavioral change and community engagement and accountability interventions with particular focus on health, DRR.
• Experience working in CEA relevant to epidemic/pandemic preparedness and response, developing SOPs, assessments, capacity building of teams.

Skills and knowledge

• Track record of working with humanitarian teams in complex humanitarian settings preferably with previous experience working in MENA region in general.
• Proven experience in development of CEA systems and strategies and CEA mainstreaming and behavior/perception surveys.
• Fluency in English is required. Working proficiency of regional languages is an asset.

Personal qualifications

• Ability to work towards achieving objectives and results.
• Ability to convince and gain acceptance
• Ability to communicate effectively.
• Ability to be solution oriented
• Ability to travel extensively in country to locations of varying security and safety levels
• Collaborates well with others and supports others in the pursuit of team goals. Creates a stable and re-assuring work atmosphere and is firm and reliable

How to apply

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